This Privacy Policy explains how Silea Silk (“Silea Silk”, “we”, “our”, or “us”) collects, uses, and discloses your personal information when you visit our website at https://sileasilk.com (the “Site”), use our services, make a purchase, or otherwise engage with us (together, the “Services”). “You” and “your” refer to any individual using our Services, whether as a customer, website visitor, or other user.

Please read this Privacy Policy carefully. By using or accessing our Services, you agree to the practices described herein. If you do not agree, please refrain from using the Site or Services.

Changes to This Policy

We may revise this Privacy Policy from time to time. Changes will be posted on this page and reflected by the “Last updated” date. We may also take other steps as required by applicable law.

Information We Collect

Information You Provide to Us

We collect personal information you choose to share with us, such as:

• Contact details (name, email, phone number, address)

• Order details (billing/shipping info, products ordered)

• Account info (username, password, preferences)

• Customer support communications

• Wishlist and shopping cart content

Some Site features require this information. Without it, you may be unable to use certain features.

Information Collected Automatically

When you browse or interact with our Site, we automatically collect data using cookies and similar technologies. This may include:

• Device and browser information

• IP address

• Usage data (pages visited, time on site, interactions)

Information from Third Parties

We may receive personal information about you from:

• Payment processors

• Advertising and marketing partners

• Social media platforms and plugins

All data from third parties is treated according to this Privacy Policy.

How We Use Your Information

We use your personal information to:

• Process and fulfill orders

• Create and manage your account

• Send order confirmations, shipping updates, and other transactional emails

• Provide customer support

• Offer marketing communications (opt-out anytime)

• Personalize your experience and tailor product recommendations

• Detect and prevent fraud or abuse

Cookies and Tracking

We use cookies and similar technologies to enhance your user experience and analyze site performance. You may disable cookies in your browser settings, but this could impact functionality.

We may also use cookies for marketing and remarketing purposes with third parties.

Sharing Your Information

We may share your personal information with:

• Service providers (payment processors, shipping partners)

• Marketing and advertising partners

• Affiliates within our business group

• Legal or regulatory authorities, as required by law

• Parties involved in business transfers (e.g., mergers or acquisitions)

We have disclosed the following categories of personal information in the past 12 months:

• Identifiers (e.g., name, contact info)

• Commercial data (e.g., purchase history)

• Online activity (e.g., usage data)

We do not use or disclose sensitive personal information to infer characteristics about you.

User-Generated Content

Content you share on public parts of our Services (e.g., product reviews) is viewable by others. We cannot control how this information is used once posted publicly.

Third-Party Sites

Our Site may link to other websites. We’re not responsible for the content, practices, or privacy policies of these external platforms. Review their policies separately.

Children’s Privacy

Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with information, please contact us so we can delete it.

Security & Data Retention

We implement reasonable security measures to protect your information. However, no system is 100% secure. We recommend not sharing sensitive data through insecure channels.

We retain personal information only as long as needed to fulfill the purposes outlined in this Privacy Policy, including legal, contractual, and service-related needs.

Your Privacy Rights

Depending on your location, you may have the following rights:

• Access / Know what personal data we hold

• Delete your data

• Correct inaccurate information

• Portability – request a copy of your data

• Opt out of targeted advertising or data sharing/selling

• Limit use of sensitive information

• Withdraw consent where applicable

• Restrict processing of your data

• Appeal our decision on your privacy request

To exercise these rights, contact us using the information below. We may require identity verification.

International Transfers

Your data may be stored or processed outside your country, including in the U.S. We rely on legally recognized safeguards (e.g., Standard Contractual Clauses) for international data transfers.

Contact Us

If you have questions or wish to exercise your privacy rights, you can contact us at:

Silea Silk
Email: support@sileasilk.com
Phone: (844) 422-3227